A tracker contract is easy to treat like a simple purchase — sign, pay, get the device fitted, move on. In practice it’s usually a multi-year commitment with real terms attached, and the clauses people skip over are exactly the ones that cause frustration later.
Confirm the actual minimum term — 12, 24, or 36 months is common — and what it costs to cancel before that term ends. This matters even if you have no plans to cancel now, since circumstances (selling the car, changing insurers, moving) can change that plan later.
Ask specifically whether the device and contract can transfer to a new vehicle, whether the account can transfer to a new owner, or whether you’re locked into paying for a tracker no longer in your possession — covered in more detail in our note on what happens to your tracker when you sell your car.
Confirm whether monitoring, SIM data, app access, and any driver-behaviour or diagnostic features are all bundled into the quoted price, or whether some are optional add-ons that inflate the real monthly cost once you actually want them.
If the tracker needs to satisfy a specific insurance requirement, get written confirmation — from either the tracker provider or your insurer — that this specific device and provider actually qualifies, rather than assuming any tracker satisfies any policy.
Ask what’s covered if the device malfunctions — is repair or replacement included, or a separate cost? What’s the actual response time if you report a fault, and is there a real person to call, not just an app support ticket.
Some contracts auto-renew unless actively cancelled; others simply end and require a new agreement. Know which one you’re signing, so you’re not surprised by a renewal you didn’t actively choose.
None of this is about distrust of tracker providers generally — it’s simply a multi-year financial commitment, and reading the cancellation and transfer terms before signing takes ten minutes and avoids most of the frustration people report after the fact.
Cancellation terms and what happens if you sell the vehicle are the two clauses most people skip past and most regret not reading later. Read those two sections properly before anything else.
We'll walk you through the terms plainly, and won't rush you into a contract you haven't had time to read properly.
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